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Operations/Departmental Manager Apprenticeship

The Operations/Departmental Manager Apprenticeship is for someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same.

Apprenticeship Components

    • Level 5 Diploma in Leadership and Management
    • Level 2 Functional Skills in Maths – Invigilated exam for Mathematics
    • Level 2 Functional Skills in English – Two invigilated exams, discussion and presentation
    • 20% off the job training – Variety of evidence
  • End Point Assessment – Knowledge exam, Interview, Portfolio of Evidence, Assessment of the Work based project with a presentation and a Professional Discussion

Qualification Structure

Over the duration of this Apprenticeship, apprentices will need to demonstrate the knowledge, skills and behaviours for a manager. These skills will be developed over a period of time with the support of an assessor. The assessor will set a range of assessment tasks that the apprentice will need to complete that will develop their knowledge, skills and behaviours.

What is Off the Job Training?

While on programme all learners must spend a minimum of 20% of their apprenticeship conducting ‘off the job training’ towards their qualification.  This could include: mandatory training, lectures, role-playing, simulation exercises, online learning, manufacturer training, practical training such as: mentoring, shadowing, industry visits and attendance at shows/conferences. This could also include time spent writing assignments/assessments.

This does not include: English, Maths, progress reviews, on programme assessment, or training which takes place outside the apprentice’s paid working hours.

What is the End Point Assessment?

The end point assessment consists of five parts, a Knowledge test, Interview, Portfolio of evidence, Assessment of the work based project with a presentation and a Professional Discussion.

The knowledge test is designed to assess the knowledge of the apprentice to ensure all aspects of the standard are covered. A series of different scenarios and situations will be used, with a   series of questions requiring responses that will demonstrate the apprentices knowledge of each    particular topic.

The interview is designed to test the apprentice’s knowledge using a set of structured questions. This can be conducted over the phone, online, written, or via video link.

The portfolio of evidence will include, written statements, reports, presentations, performance reviews between employer and apprentice, observations, ongoing professional discussions      between apprentice and training provider relating to projects and assignments. As well as feedback from the line manager and peers.

The work based project is designed to represent the skills, knowledge and behaviours outlined in the Standard. Following the completed project, apprentices will need to deliver a 15 minute presentation relating to the project.

For the professional discussion apprentices will need to provide evidence of any additional learning/CPD undertaken during the apprenticeship, including any activity carried out during the course, including assignments or projects, details of any formal or informal learning, details of any professional discussions undertaken or support provided through professional bodies.

Entry Requirements

The entry requirement for this apprenticeship will be decided by each employer, but may typically be five GCSEs at Grade C or higher. All learners will be required to carry out initial      assessments in Maths and English, prior to enrolment on the course. Learners will need to be working a minimum of 30 hours a week to meet the apprenticeship funding guidelines.

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